Legal | Privacy
Privacy Policy was last updated on January 3rd, 2023.
Corporate Privacy Policy
Special Provisions for WSOP.com
Special Provisions for Financial Services Customers
Online Privacy Policy
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Opting Out of Direct Mail
Caesars Windsor Privacy Policy
If you prefer that we not share your personal information with Third
Parties, please click here, and follow the instructions provided.
CORPORATE PRIVACY POLICY
We value you as a customer and take your personal privacy seriously. In the
course of providing you with products and services, we may collect certain
personal information that we understand may be considered private or
confidential. We are therefore providing this Privacy Policy to explain our
practices and policies for collecting, using and sharing information
collected from or about you. In this Privacy Policy, terms such as "us"
"we" and/or "our" refer to William Hill U.S. Holdco, Inc and its
subsidiaries and affiliates, the Caesars Rewards casinos and resorts owned,
operated or managed by them or their affiliates (the full list is available
at
https://www.caesars.com/total-rewards/casino-directory
) ("Caesars Rewards Casinos,"), Bill's Gamblin' Hall & Saloon, Caesars
Interactive Entertainment, Inc., including but not limited to WSOP.com and
their respective websites. This Privacy Policy does not apply to any
properties that are not Caesars Rewards Casinos (other than to Bill's
Gamblin' Hall & Saloon) or to Caesars affiliates or properties outside
of the United States and the term "Caesars Rewards" refers to our Caesars
Rewards® loyalty program. The privacy practices and policies for the
Caesars Windsor property may be found in the Caesars Windsor Privacy Policy
below.
Our Privacy Principles
- We protect, according to strict standards of security and
confidentiality, all nonpublic personal information we collect about our
customers.
- We maintain physical, electronic and organizational safeguards to protect
this information.
- We require any person or organization providing products or services to
customers on our behalf to protect the confidentiality of this information.
- We permit only authorized employees and contractors, including but not
limited to consultants, to have access to nonpublic personal information of
our customers.
- We afford former customers the same protections as existing customers
with respect to the use and sharing of their information.
Information We May Collect
We collect and use information we believe is necessary to administer our
business and provide you with the products and services you request. We may
collect and maintain both Personal and Non-Personal Information needed for
these purposes.
"Personal Information" includes any information by which you can be
personally identified, such as your first name, last name, address, phone,
email address, credit card number, social security number, Caesars Rewards
number, date of birth, purchase information, gaming information and other
similar information. You may provide us with Personal Information under a
wide range of circumstances, such as when you submit information to us
through our websites, sign up for email or text messages, sign up for
Caesars Rewards, log in as a Caesars Rewards member, book a reservation,
enter an online promotion, sign up or log in to play one of our free social
games or our real money gaming online games at WSOP.com, request
information, submit an application for employment, apply for credit or
provide feedback in a survey.
"Non-Personal Information" is information about you that does not
personally identify you. Information of this type is most commonly obtained
through your use of our websites and visits to our businesses.
How We May Use Your Information
We will use the information you provide to us for the specific purposes for
which you provided the information, as stated at the time of collection.
The following are some other ways in which we may use your information to
administer our business and provide you with the products and services you
request:
- to operate our Caesars Rewards program;
- to notify you about promotions and special offers regarding products and
services provided by us or our affiliates or other associated third
parties;
- to improve the products and services we provide you and develop new
products and services;
- to improve our websites;
- to track your use of our websites for our internal market research;
- to ask for your participation in our internal market research;
- to generate aggregate statistical studies about our customers;
- to contact you in response to your inquiries, comments and suggestions;
- to provide you with a secure and safe environment;
- to protect and defend our rights or property or enforce our agreements
with you;
- to cash your checks, extend you credit, process credit card, ACH and/or
other financial transactions; and
- to contact you otherwise when necessary;
- otherwise with your consent or as permitted or required by law.
Information Disclosure to Affiliated Entities
For business purposes, we may share certain Personal and Non-Personal
Information we receive from you, and about your transactions with us, with
our affiliates, including our owned, operated, and managed casinos, online
and web based businesses, and other corporate entities or affiliates. Doing
so allows us to provide the products and services you have requested and
quickly respond to applications for credit or other financial services. We
may also disclose your Personal Information to our affiliates if you
participate in our "self-restriction" or "self-exclusion" programs. Please
see
Know When to Stop Before You Start®
for more information.
Information Disclosure to Non-Affiliated Entities
As permitted by law, we may share the information we collect from and about
you with non-affiliated third parties.
Information may be shared with or collected by third party service
providers who provide us with services such as credit card processing,
credit checks or processing and fulfilling reservations or purchases. We
require these providers to exercise reasonable care to protect your
Personal Information and restrict the use of your Personal Information to
the purposes for which it was provided to them.
We may share certain limited information about you with other companies
with whom we have joint marketing agreements or other businesses with whom
we have a contractual relationship ("Joint Marketing Partners"), who may
contact you as part of a third party promotional program or loyalty
program. These businesses generally include financial services companies,
such as banks and insurance companies, other service providers, such as
airlines and car rental agencies, and retailers, but may include others.
We may transfer or provide a copy of your Personal Information to
non-affiliated third parties in connection with an acquisition, merger,
restructuring, sale, reorganization or other transfer involving any of our
properties or all or any portion of our business.
We may also disclose your Personal Information to third parties for the
following purposes:
- as required by law or regulation;
- to comply with legal, regulatory or administrative requirements of any
governmental authorities, including but not limited to gaming regulators;
- to comply with a court order, subpoena, search warrant or other valid
legal process;
- in connection with any legal action, claim or dispute, including but not
limited to the collection of debts; and
- for the protection of persons or property.
Your Choice to Share Information
If you are a Caesars Rewards customer and prefer that we not share your
Personal Information with our Joint Marketing Partners, please follow these
instructions: First,
click here
to log in to your account. Next, go to your “Profile”, scroll down to
“Preferences” and click on “Edit Settings.” Click “Manage My Preferences”
to continue. Scroll to the bottom and check the box labeled “Do not share
my personal information with non-affiliates to market their products &
services to me.” Click “Save Changes” to ensure your preference settings
are set.
If you are not a Caesars Rewards customer or if you prefer to opt out by
mail from having your Personal Information shared with our Joint Marketing
Partners, please
click here to download the opt-out form(PDF)
, complete it and mail it to:
Caesars Operating Company, Inc.
ATTN: Loyalty Marketing
P.O. Box 98905
Las Vegas, NV 89193
Opting out will not prevent your Personal Information from being shared
with our affiliates for any purpose or used for other non-marketing
purposes described above in this Privacy Policy.
How to Access, Update and Correct Personal Information
In order to ensure that all of your Personal Information is correct and up
to date, visit a Caesars Rewards Casino and speak to a customer service
representative. As a Caesars Rewards member, you may also review and update
your profile by logging into your account, at
https://www.caesars.com/total-rewards
Changes in Privacy Policy
Over time, it may be necessary to modify or supplement our Privacy Policy.
When we make changes, we will post the changes to our websites and change
the date at the top of the policy. The amended Privacy Policy will be
effective upon posting on the Site. We encourage you to visit our websites
from time to time to review our Privacy Policy in the event it has changed.
Your continued provision of information to us or use of our websites
following the posting of changes to the Privacy Policy means that you
accept the changes and our use of your Personal Information in accordance
with the revised Privacy Policy. If we make any material changes, we will
also provide our current Financial Services customers with revised notices
as described below.
Legal Gaming Age Policy
Persons under the age of twenty-one (21) are not permitted to gamble at our
properties and/or online or through any web or mobile application, or
loiter on any of our casino properties located in the United States. Any
offers we make or any contests we conduct, unless otherwise noted, are not
open to persons younger than the legal gaming age in the applicable
jurisdiction. Persons younger than this legal age are not allowed to use
our websites, accept offers, or win contests, and we do not knowingly
collect information from such persons for gaming-related offers. We reserve
the right to verify age at any time for any reason and may decline to
provide products, services or access rights to any person who does not have
valid age identification.
Video Surveillance
We use surveillance systems to monitor all gaming areas and other public or
sensitive areas of our properties. Video surveillance cameras are used for
security purposes and to protect us, our customers and employees against
potential violations of criminal or civil laws. Surveillance camera output
is monitored by our employees and contractors and may be viewed by law
enforcement and regulatory authorities.
Your California Privacy Rights
As provided under California Civil Code Section 1798.83, also known as the
"Shine The Light" law, we provide our customers with the ability to "opt
out" of having their personal information shared with non-affiliated third
parties for their direct marketing purposes.
Contact Us
Should you have additional questions, comments or concerns, please contact
us by writing to:
Caesars Operating Company, Inc.
ATTN.: Loyalty Marketing
P.O. Box 98905
Las Vegas, NV 89193-8905
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SPECIAL PROVISIONS FOR WSOP.COM
UNSUBSCIRBING FROM EMAIL
If you are a WSOP.com customer and would prefer not to receive further
emails from us, please follow the unsubscribe link in the email.
You will be removed from the mailing list within 7 days of receiving your
request.
OPTING OUT OF DIRECT MAIL POLICY
We may from time to time send promotional materials to you by direct mail.
If you do not want to receive promotional materials by direct mail from us,
please visit the customer service center at any Caesars Rewards Casino or
call 1-800-CAESARS (223-7277). Your name and address will be removed from
that mailing list within 30 days after your request.
GEO LOCATION
Certain services, including GeoComply, will make use of your location data.
If you use such services, you consent to us transmitting, collecting,
maintaining, processing and using your location data in order to provide
and improve location-based services. You may withdraw this consent at any
time by turning off the location settings or by notifying us in writing
that you would like to withdraw such consent.
YOUR CHOICE TO SHARE INFORMATION
If you are a Action Club customer and prefer that we not share your
Personal Information with our Joint Marketing Partners, please follow these
instructions: First,
click here
to log in to your account. Next, go to your “Profile”, scroll down to
“Preferences” and click on “Edit Settings.” Click “Manage My Preferences”
to continue. Scroll to the bottom and check the box labeled “Do not share
my personal information with non-affiliates to market their products &
services to me.” Click “Save Changes” to ensure your preference settings
are set.
If you are not an Action Club customer or if you prefer to opt out by mail
from having your Personal Information shared with our Joint Marketing
Partners, please
click here to download the opt-out form(PDF)
, complete it and mail it to:
Caesars Operating Company, Inc.
ATTN: Loyalty Marketing
P.O. Box 98905
Las Vegas, NV 89193
Opting out will not prevent your Personal Information from being shared
with our affiliates for any purpose or used for other non-marketing
purposes described above in this Privacy Policy.
RESPONSIBLE GAMING
WSOP.com takes responsible gaming very seriously. Our policy can be found
at click here.
CONTACT US
Should you have additional questions, comments or concerns, please contact
us by visiting the following page click here.
SPECIAL PROVISIONS FOR FINANCIAL SERVICES CUSTOMERS
Information Collected in Connection with Financial Services
If you are a customer who utilizes our credit or check cashing, counter
check account and/or cash advance services ("Financial Services"), there
are additional categories of information we may collect from or about you:
- Information we receive on applications for credit or other financial
services, such as your name, address, telephone number, Social Security
number and other identifying information.
- Information we receive about you from others, including credit bureaus,
relating to your credit history and financial transactions with others.
- Information about your transactions with us, including your payment
history and/or gaming activity with any Caesars Rewards Casinos.
Annual Notices
We will inform you of our Privacy Policy at least once a year, as long as
you are a current Financial Services customer of ours. If you no longer
have a customer relationship with us, we will continue to follow our
Privacy Policy, but you will not receive annual notices from us in the
future. Our current form of notice with additional information about our
privacy practices and choices you can make about how we share your
information can be found here.
Material Changes to Our Privacy Policy
If we make any material changes to our Privacy Policy as relates to
Financial Services, we will provide our current Financial Services
customers with revised notices that describe our new policies and
procedures that apply to them.
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ONLINE PRIVACY POLICY
In addition to the practices and policies described above, the following
apply to our websites (each a "Site").
A. Additional Information We May Collect
Traffic Data
We automatically track and collect general log information when you visit
our Site, including your: (i) Internet Protocol (IP) address, (ii) domain
server, (iii) operating system, and (iv) type of Web browser as well as the
pages you visit on our Site (collectively "Traffic Data").
Traffic Data does not personally identify you, but is helpful for marketing
purposes and for improving your experience on the Site. We use the Traffic
Data to report aggregated website activity and to better understand the
needs of our users so we can make informed decisions regarding the content
and design of the Site. It enables us:
- to estimate our audience size and usage pattern;
- to learn what information is of most and least interest;
- to speed up your searches; and
- to learn of any possible Site performance problems.
We may collect Traffic Data through various technologies including, but not
limited to, cookies, IP addresses, and transparent GIFs (Graphics
Interchange Format, a software technology also known as a pixel tag).
Personal Information
You may provide us with Personal Information when you use the Site or
websites operated by our service providers by completing online forms or
entering information where requested, or by sending us emails or text
messages.
Cookies and Other Technologies
We use cookies and other technologies on our Sites. Cookies are small text
files offered to your computer by servers in order to keep track of your
browser as you navigate the Site. Cookies may be stored on your hard drive
in which case they remain on your hard drive until deleted, or in temporary
memory in which case they are deleted when you shut down your browser or
turn off your computer. We may use cookies and similar technologies to
identify who you are and may use them when you visit our Site, click on our
ads, or open our emails. Cookies also enable us to remember your user
preferences for our Site. In addition, if you choose to provide us with
Personal Information, we may store some items of your Personal Information
and use it with the Traffic Data to better personalize your experience on
our Site. Cookies and other technologies may also be used for site
maintenance and analysis, performing network communications, authenticating
users, serving contextual advertisements, and protecting against fraud and
theft. You can block or remove cookies using your Internet browser's
settings. If you block or remove cookies, your ability to perform certain
transactions, use certain functionality, and access certain content on our
Site may be affected.
Third-party advertising companies that work with us may also use cookies
and other similar technologies to collect Non-Personal Information to
provide you with advertisements that are likely to be of interest to you.
B. Online Security
We use reasonable security safeguards to protect the Personal Information
that we collect from unauthorized access. However, due to the design of the
Internet, we cannot guarantee that communications between you and our
servers will be completely secure or free from unauthorized access by third
parties.
C. External Links
The Site may contain hyperlinks to other websites that may have information
policies and practices that are different from ours. The fact that we have
provided a link to a site is NOT an endorsement, authorization,
sponsorship, or affiliation by us with respect to such site, its owners, or
its providers. Links to other websites are provided only as a convenience
to you. We are not responsible for the content, validity, privacy policies
or reliability of any website linked to this Site that is not within our
family of properties. There are risks in using any information, software,
products or services found on the Internet, and you should make sure that
you completely understand these risks before using, relying upon, or
purchasing anything via the Internet.
D. Terms of Use
Your use of our Site constitutes your acceptance of the terms and
conditions in this Privacy Policy as modified from time to time. By using
our Site, you represent that you are of the legal gaming age in the
applicable jurisdiction where you reside.
E. Non-U.S. Residents
Unless otherwise specified, our Site and material provided on our Site are
solely for promoting products, programs, and business operations within the
U.S. If you do not reside in the U.S. and are visiting this Site, if you
provide Personal Information to us, it may be transferred to and processed
on computers in the U.S. and other countries. Do not provide your Personal
Information to us if you do not want this information to be transferred
outside of your country, or if the laws in your country restrict these
types of transfers. Instead, please contact us using the information
provided in the section titled "Contact Us." Your provision of Personal
Information to us will be handled in accordance with this Privacy Policy.
Your provision of Personal Information to us through this Site means that
you agree to the terms of this Privacy Policy.
UNSUBSCRIBING FROM EMAIL
If you are a Caesars Rewards member and would prefer not to receive further
emails from us,
click here
to sign in and update your profile.
If you are not a Caesars Rewards member and would prefer not to receive
further emails from us, you may click on the "unsubscribe" link found on
the bottom of all our email communications.
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OPTING OUT OF DIRECT MAIL POLICY
We may from time to time send promotional materials to you by direct mail.
If you do not want to receive promotional materials by direct mail from us,
please visit the customer service center at any Caesars Rewards Casino or
call 1-800-CAESARS (223-7277). Your name and address will be removed from
that mailing list within 30 days after your request.
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CAESARS WINDSOR PRIVACY POLICY
I. POLICY
Caesars Windsor is committed to protecting your privacy in accordance with
this Privacy Policy and applicable law. This Privacy Policy describes how
the Operator of Caesars Windsor ("Caesars Windsor", "the Property", "we"
"us" and/or "our") collects, uses and discloses Personal Information of
visitors to our website and of individuals with whom we deal offline,
including Personal Information of customers and other persons that is
collected or received by Caesars Windsor in the course of its commercial
activities. Games of chance conducted at Caesars Windsor are operated by
the Operator as agent for the Ontario Lottery and Gaming Corporation (a
crown corporation created under the Ontario Lottery and Gaming Corporation
Act, 1999) ("OLG"); Caesars Windsor is otherwise operated by the Operator
in its capacity as an independent contractor of OLG. We reserve the right
to change this Privacy Policy. "Operator" means Caesars Entertainment
Windsor Limited and any successor operator of Caesars Windsor and their
respective successors and assigns.
Personal Information is information about an identifiable individual, as
more particularly described under applicable privacy legislation. This
Privacy Policy applies to our collection, use and disclosure of Personal
Information. This Privacy Policy does not apply to information about
employees of the Operator. When we refer to "Loyalty Programs" or "Loyalty
Program" in this Privacy Policy, we mean: (i) the current "Caesars Rewards"
loyalty program which is operated by Caesars Entertainment Corporation.
(Caesars or "Caesars Entertainment") and which Caesars Windsor participates
in, as amended or modified from time to time, until such time as such
program is discontinued, and/or (ii) any replacement or successor loyalty
program introduced at Caesars Windsor. Loyalty Programs may be located
outside of Canada. The use and disclosure of Personal Information by
Loyalty Programs located in other countries (including the United States)
will be subject to the laws of that country, which may differ from the laws
of Canada and may include, for example, lawful requirements to disclose
Personal Information to government authorities in those countries.
Caesars Windsor reserves the right to amend, modify or otherwise change the
terms of any Loyalty Program and to terminate or discontinue any Loyalty
Program, in its sole and absolute discretion.
When we refer to our "affiliates" in this Privacy Policy we mean the
Operator and its shareholders and their respective affiliates together with
OLG.
II. WHY CAESARS WINDSOR COLLECTS YOUR PERSONAL INFORMATION
Caesars Windsor collects Personal Information in the conduct of its
business including for the following reasons:
a. to correctly identify you;
b. in connection with providing goods and services and improving the goods
and services we offer to customers;
c. to learn about the needs and interests of current and potential
customers, to develop or offer services and promotions tailored to those
needs and to communicate with those customers regarding such services;
d. to administer programs which reward customer activities such as by
providing invitations to player parties, concerts, sporting events and
other events which may be of interest to those customers based on their
needs and interests;
e. to provide you and other interested customers with information about
activities, new games, tournaments, promotions and other materials
regarding services offered by our marketing program;
f. to assess your eligibility for cash-back and complimentaries such as
meals, hotel accommodations and transportation;
g. to respond to your questions and enquiries and to follow up on customer
comments and suggestions;
h. for account collection purposes;
i. to comply with legal requirements and to cooperate with law enforcement
agencies;
j. to protect you and us against fraud;
k. for loss prevention purposes;
l. to ensure minors do not gain entry to the Casino;
m. to operate the voluntary self-exclusion program for people who have
registered for the program;
n. to ensure a secure and safe environment for customers and our employees;
o. enrolling you in and administering reward or loyalty programs and the
Loyalty Programs;
p. if your visit to Caesars Windsor was arranged by a coach or tour
operator, "junket" representative or other similar person (each a "Tour
Operator"), to remunerate the Tour Operator based on your gaming activity
or other transactions at Caesars Windsor;
q. completing transactions;
r. conducting credit checks with your consent;
s. managing and administering our business and performing our business
operations;
t. providing you with personalized service and experience in the Property
and on our websites;
u. administering your participation in special promotions such as contests;
v. keeping your credit card on file for future purchases unless you tell us
not to;
w. marketing the services and goods we provide such as by sending
information about developments and activities at Caesars Windsor and
properties and casinos owned or operated by our affiliates, and/or Loyalty
Program partners;
x. maintaining business records for reasonable periods;
y. combining Personal Information collected online with information you
provide offline;
z. contacting you to conduct market research or request your participation
in surveys;
aa. meeting legal, regulatory, insurance, auditing, loss prevention,
security and processing requirements;
bb. communicating with you for the purposes described above including to
offer and promote our products and services via telephone voicemail
broadcast to any phone numbers that you may provide to us, including in the
future, or via an email, postal or other address provided by you;
cc. communication with you for the purposes described above including to
offer and promote our products and services including telemarketing
communications via an Automatic Dialing - Announcing Device and that such
calls may be made to any specific phone numbers that you provide to us
including in the future; and
dd. otherwise with consent or as permitted or required by law.
III. WHAT PERSONAL INFORMATION IS COLLECTED AND HOW WE COLLECT SUCH
PERSONAL INFORMATION
1. Identification ("ID") Verification. Casinos are
required to verify the photo ID at the Casino entrances of all individuals
who appear to be under 30, to ensure that no one under the legal gambling
age of 19 is permitted entry. Security Officers posted at the entrance of
the Casino may use identification verifiers to scan any ID including if
they believe it may have been tampered with or altered. Casinos are also
required, under provincial and federal laws, to verify government-issued
photo ID and to record certain information, including name, date of birth,
address, type of ID, place of issuance of ID, and ID reference number,
before conducting certain types of transactions. These transactions include
but are not limited to foreign exchange transactions of Cdn.$3,000 or more,
cash transactions of Cdn.$10,000 or more (see Large Cash Transaction
Records), casino disbursement transactions of Cdn.$10,000 or more, credit
extensions of any amount, and opening a front money account in any amount.
Caesars Windsor also requires government-issued photo ID before issuing or
permitting use of a loyalty card for its Loyalty Program such as the
Caesars Rewards Card to protect customers who may lose or misplace their
cards.
2. Photography. To protect your privacy, photography is
prohibited on the gaming floor. The only exceptions to this prohibition are
photographs of jackpot and tournament winners, who consent in writing to
their picture being taken. Except for your spouse or significant other, no
other customers will be included in the photographs. Caesars Windsor may
also take photographs inside the casino for publicity purposes and
advertising campaigns. In these cases, only actors are used in the
photographs, and signage is posted to advise customers of the photography
shoot. In some cases, entertainers will have their performances in the
Entertainment Centre videotaped and photographed. When this is happening,
we will notify you through signage and/or an announcement at the beginning
of the performance.
3. Video Surveillance. In order to comply with Regulations
made pursuant to the Gaming Control Act, Caesars Windsor is
required to have surveillance systems to monitor all gaming and sensitive
areas of the Casino. Video surveillance cameras are used to protect Caesars
Windsor, its customers and employees against potential violations of
criminal and/or civil laws. Surveillance camera output is monitored by
Caesars Windsor Surveillance personnel, authorized Caesars Windsor officers
or directors, Ontario Provincial Police and regulatory authorities.
4. Self-Exclusion and Facial Recognition. Self-exclusion
is a voluntary program offered by Caesars Windsor and the OLG to
individuals who choose to be included in the program because they have
difficult gaming responsibly. In addition to the information collected
directly from individuals who have completed the Self-Exclusion Form as
described below, the self-exclusion program also uses an automated facial
recognition technology system to identify self-excluded individuals. This
technology captures facial images of Casino customers at a distance and
compares such images to the images of those who have voluntarily provided
their photograph to the self-exclusion program. This technology only
identifies possible matches with those registered with the self-exclusion
program and does not identify or retain the images of other individuals.
Access to the information gathered as part of the self-exclusion program,
including facial recognition information, is limited to the individuals who
require the information in order to operate the self-exclusion program. All
information gathered as part of the self-exclusion program, including all
facial recognition information, is protected by the appropriate
technological systems including encryption algorithms. The description of
the self-exclusion program and facial recognition technology as set out in
this Privacy Policy does not amend or supersede the terms and conditions
that any individual agreed to when registering for the self-exclusion
program and, specifically, does not provide any kind of representation or
guarantee with respect to the effectiveness of the self-exclusion program.
5. Manual and Electronic Forms. During your visit to
Caesars Windsor, you may be asked to provide information for various forms,
requiring different types of Personal Information. The forms you may be
asked to complete fall in the following categories:
a. Customer Tracking and Reward Programs. From time to time
Caesars Windsor has established and may in future establish various player
tracking and reward programs. For example, you may choose to become a
member of our Loyalty Program so that you can redeem your slot points for
cash back, Reward Credits for cash, or qualify for complimentaries, and
many other promotional offers, and receive invitations to parties and
events. If you choose to join the Loyalty Program and have your play rated,
we may collect certain information about you including name, address,
telephone number, e-mail address, interests, gaming history, number of
visits to the Casino, and level of play. Caesars Windsor uses this
information to better understand the interests of its customers, to provide
you with valuable marketing information, and to assess your eligibility for
cash back, Reward Credits for cash, complimentaries, and other promotional
offers, and to invite you to parties and events.
b. Credit Applications. As a service to eligible customers,
Caesars Windsor may extend you credit to facilitate gaming. To assess your
eligibility for credit and determine a line of credit that corresponds with
your financial means, we will first have to obtain information about you
and verify your financial history. You will be required to provide us with
your name, address, income, banking information and credit history. To
determine your eligibility for credit, we may disclose your Personal
Information to credit reporting agencies, financial institutions and other
casinos. The information on our credit applications is required under the
Regulations made pursuant to the Gaming Control Act, and is similar to the
type of information a bank would require before extending a consumer loan.
This information may be shared with other casinos including those taking
part in the Loyalty Program. Such casinos may be located outside of Canada.
c. Other Financial Services. As a service to customers,
Caesars Windsor may open a front money account for you, advance you cash on
your credit card, transfer your funds by wire to a financial institution,
or permit you to use a safety deposit box. Before we can facilitate these
services, we will require certain Personal Information. Depending on the
type of service you are interested in, the Personal Information may include
your name, address, date of birth, signature, etc. This information may be
shared with other casinos including those taking part in the Loyalty
Program. Such casinos may be located outside of Canada. Where these
transactions (excluding use of safety deposit box) amount to Cdn.$10,000 or
more in the gaming day, a Large Cash Transaction Record is required under
law.
d.
Large Cash Transaction, Large Casino Disbursement, and Multiple
Transaction Records.
Under provincial and federal laws, Casinos are required to complete a Large
Cash Transaction or Casino Disbursement Record before conducting any
transactions of Cdn.$10,000 or more (including multiple transactions, where
cash is received from the same person, amounting to Cdn.$10,000 or more in
a gaming day) and Multiple Action Logs before conducting certain
transactions of Cdn.$2,500 or more in a gaming day. These records include
Personal Information such as your name, address, date of birth, and
business or principal occupation. Where we determine that a reportable
transaction is being conducted on behalf of a third party, Personal
Information on the third party is also required, including the third
party's name, address, date of birth, business or principal occupation and
the nature of the relationship between you and the third party. In
addition, we are required to report to the Financial Transactions Reports
Analysis Centre of Canada ("FINTRAC"), transactions where Cdn.$10,000 or
more in cash is received (including multiple cash transactions, by the same
person, amounting to Cdn.$10,000 or more in a gaming day) or when the total
amount disbursed is Cdn.$10,000 or more (including multiple transactions
amounting to Cdn.$10,000 or more in a gaming day. The recording and
reporting requirements for large cash transactions and large casino
disbursements apply not only to all casinos/slot facilities in the country,
but also to all financial institutions, foreign exchange dealers and other
regulated financial service providers.
e. Suspicious Transaction Reporting. Under federal law,
when an employee suspects, on reasonable grounds, that a transaction
(regardless of the amount) or attempted transaction is related to the
commission of, or attempted in the commission of, a money laundering
offence or a terrorist activity financing offence, a Suspicious Transaction
Report must be filed with FINTRAC. Certain Personal Information about the
person conducting the transaction is required on these reports. Federal law
prohibits us from disclosing that a Suspicious Transaction Report has been
completed or reported, or the content of such a report.
f. Self-Exclusion Forms. If you have difficulty in gaming
responsibly, or for whatever reason, you may wish to complete a
Self-Exclusion Form. The form requires that you disclose your name,
address, date of birth, and a piece of ID, and that you allow us to take a
photograph of you. This information is shared with OLG, all gaming premises
in the Province of Ontario and all casinos owned, operated or managed by
Caesars and its affiliates, for purposes of the self-exclusion program.
g. Security Incidents. Details of security incidents, such
as assaults, thefts, drunkenness or disorderly conduct, etc., are recorded.
If you are involved in or witness a security incident, you may be asked to
provide us with your name, address, and telephone number.
h. Health and Safety. If you or a family member become ill
or are involved in an accident while visiting Caesars Windsor, we may ask
you to provide us with your contact information, health history, physician
and next of kin. Other information may be documented depending on the
nature of the medical incident or accident.
6. Concert Ticket Purchase. When you purchase tickets for
concerts or other events at Caesars Windsor's Entertainment Centre through
Ticketmaster, Ticketmaster releases certain of your Personal Information to
Caesars Windsor, including your name, address and telephone number. Caesars
Windsor may use this information to notify you of other concerts or events
at our Entertainment Centre.
When you accept complimentary tickets to a concert or event at Caesars
Windsor's Entertainment Centre, you may provide us with certain Personal
Information including your name, address and telephone number. Caesars
Windsor or Ticketmaster may use this information to notify you of other
concerts or events at our Entertainment Centre.
7. Website. The Caesars Windsor website
www.caesarswindsor.com provides information about the services, events and
other activities available at Caesars Windsor. Our Internet servers may
passively and automatically collect certain information about website
visitors' traffic patterns, which may be linked to their Internet Protocol
(IP) addresses (which are unique Internet "addresses" assigned to all
Internet users by their Internet Service Providers). Server logs may record
statistical information, such as visitors' IP addresses, type of operating
systems, time and duration of visit, pages requested, and identify
categories of visitors by items such as domains and browser types. These
statistics are generally collected and used on an aggregate basis.
8. Cookies.Our website makes use of cookies. Cookies are
small text files offered to your computer by servers in order to keep track
of your browser as you navigate the website. Cookies may be stored on your
hard drive in which case they remain on your hard drive until deleted, or
in temporary memory in which case they are deleted when you shut down your
browser or turn off your computer. We may use cookies to record session
information, such as your browsing habits and past activity, to enable us
to provide you with improved services such as customized Web page content.
You can disable cookies using your Internet browser's settings. Please
consult your browser's help function for information on how to disable
cookies. Note that if you disable cookies, certain features of our website
may not function properly.
9. Other. Other Personal Information we collect includes:
a. name, home and business address(es), home and business telephone
number(s), email address(es), fax number(s), title, company or organization
name and other contact information;
b. information we receive about you from others, including credit bureaus,
relating to your credit history and financial transactions with others;
c. information about your transactions, including your payment history,
hotel preferences, hotel account information, details of credit
transactions and/or gaming activity;
d. information you provide such as your name, birth date, address, business
and home phone number(s), government-issued photo identification number and
e-mail address when you sign up for loyalty, reward or player tracking
programs that reward customer activities such as the Loyalty Programs that
we may offer from time to time and information concerning your
participation in any Loyalty Program;
e. information you provide such as Loyalty Program number, date of birth,
first name, last name, address, phone number(s), email address and credit
card number (required when booking a hotel reservation) and whether you
wish to receive future communication from Caesars Windsor and any Loyalty
Program;
f. member ID and account passwords;
g. credit card, bank account, credit rating or other payment and financial
information;
h. your interests and preferences, age, gender, language, marital status
and other demographic information, some of which may be optional;
i. information regarding your use of Casino, hotel and restaurant
facilities at Caesars Windsor and other properties operated or owned by our
affiliates and/or Loyalty Program partners (including playing habits,
preferences and history (including the type of machine or game played, the
length of time played, the average bet), food preferences,
hotel/accommodation preferences and participation in promotional
activities;
j. information you provide when you contact us by any means including
online, by phone, or by mail;
k. Personal Information we receive from a company who has advised us that
it has your consent to provide us with your Personal Information for
marketing purposes; and
l. such other information we may collect with consent or as permitted or
required by law.
IV. DISCLOSURE OF PERSONAL INFORMATION
1. General. Caesars Windsor discloses Personal Information
in the course of its business such as in the following circumstances:
a. to manage and administer player's accounts including to process credit
card, cheques or other forms of payment;
b. to manage and administer our business including to enforce our policies
and procedures;
c. as permitted by law to protect the rights, property or safety of Caesars
Windsor and its employees, representatives, agents, affiliates and any
operator of any Loyalty Program or any other partners in such Loyalty
Programs;
d. to enforce any debts that you may owe to us;
e. with your consent to conduct credit checks when you enroll and from time
to time;
f. with your consent to other marketers of products or services;
g. to other Ontario Casinos, OLG, and other Casinos owned, operated or
managed by Caesars and its affiliates, if you have completed a
self-exclusion form;
h. to affiliates for the purposes of marketing and/or promoting Caesars
Windsor or any property of an affiliate (affiliates may be located outside
of Canada);
i. if your visit to Caesars Windsor was arranged by a Tour Operator, we may
disclose information about your gaming activity, gaming preferences, and
hotel account, to such Tour Operator in respect of such visit;
j. to the operator of any Loyalty Program that Caesars Windsor may
participate in from time to time;
k. to any partners in any Loyalty Program, for the purposes of marketing
and promoting Caesars Windsor, the Loyalty Program and/or any products or
services offered by any of the partners in the Loyalty Program; the Loyalty
Program operator and Loyalty Program partners may be located outside of
Canada;
l. to affiliates and/or to the operator of any Loyalty Program,(including
those outside of Canada) for internal audit, management, billing,
insurance, regulatory or administrative purposes;
m. aggregate (non-personally identifying) information is provided to third
parties such as advertisers;
n. to OLG if required by law or the terms of any agreement between OLG and
the Operator of Caesars Windsor; as noted above, OLG is a crown corporation
formed under the Ontario Lottery and Gaming Corporation Act, 1999 and the
Operator of Caesars Windsor operates games of chance at Caesars Windsor as
agent for OLG; OLG is governed by its own Privacy Policy which can be found
at www.OLG.ca and includes contact information to reach an OLG
representative in case you have any questions regarding their Privacy
Policy;
o. as necessary to meet legal, regulatory (including but not limited to
gaming regulators including the AGCO, see below), insurance, audit,
processing and security requirements; and
p. with your consent or as permitted or required by law such as where we
are required to do so by subpoena, court order, warrant or legally
permitted inquiry by a government agency.
2.
Caesars Rewards and Adoption of Successor or Replacement Loyalty
Program.
We disclose information we receive from you, and about your transactions or
Loyalty Program participation with us, with Caesars Entertainment the
operator of the Caesars Rewards Loyalty Program, and such information may
be available to all other partners participating in the Loyalty Program. If
we join or implement a new Loyalty Program, this will, among other things,
allow the partners of the new Loyalty Program to recognize you and to
quickly respond to applications for credit or financial services at their
respective properties to better serve our customers. The Caesars Rewards
Loyalty Program and any new Loyalty Programs may be located outside of
Canada. The use and disclosure of Personal Information by Caesars Rewards
and any new Loyalty Programs located in other countries (including the
United States) will be subject to the laws of that country, which may
differ from the laws of Canada and may include, for example, lawful
requirements to disclose Personal Information to government authorities in
those countries. The Caesars Rewards program is not operated by Caesars
Windsor, and Personal Information connected with the program will be
subject to Caesars Privacy Policy. The Corporate Privacy Policy and Online
Privacy Policy are found immediately above the Caesars Windsor Privacy
Policy on our website at http://www.caesarswindsor.com or you may obtain
and review a copy of Caesars Privacy Policy by visiting www.caesars.com.
You may also contact Caesars at 1-800-CAESARS or by mailing to:
ATTN: Loyalty Marketing
Caesars Entertainment P.O. Box 98905
Las Vegas, NV 89193
3.
Personal Information Disclosure to Non-Affiliated Entities.
In addition to sharing Personal Information as described above, we share
the information we collect about our customers with credit bureaus,
collection agencies, and other non-affiliated third parties with consent
and as permitted or required by law.
4. Service Providers. Personal Information may also be
transferred to third party agents or service providers we engage to provide
various services such as: hosting and maintaining our web sites, database
and information management; telemarketing; marketing; mailing; data and
other processing; providing some of the services you use on our web sites;
managing some of our internal operations such as data analysis, site
activity data collection and e-mails; customer service and fulfillment
vendors; call centre, administrative, billing or other processing services
on our behalf, some or all of which may be located outside of Canada. Some
of our services may be provided by our affiliates including in the United
States or elsewhere outside of Canada. We take reasonable measures to
ensure that your Personal Information that may be collected, used,
disclosed or otherwise processed by these service providers or our
affiliates on our behalf is protected and not used or disclosed for
purposes other than as directed by us, subject to legal requirements in
foreign jurisdictions applicable to those organizations, for example,
lawful requirements to disclose Personal Information to government
authorities in those countries (including to our subsidiary Windsor Casino
Limited acting in the capacity of a service provider).
5. Business Transactions. Personal information may be used
by Caesars Windsor and disclosed to parties connected with the proposed or
actual financing, securitization, insuring, sale, assignment or other
disposal of all or part of Caesars Windsor or our business or assets, for
the purposes of evaluating and/or performing the proposed transaction.
These purposes may include, as examples: permitting those parties to
determine whether to proceed or continue with the transaction fulfilling
reporting, inspection or audit requirements or obligations to those parties
Assignees or successors of Caesars Windsor or our business or assets may
use and disclose your personal information for similar purposes as those
described in this Privacy Policy.
V. CONSENT AND YOUR CHOICE TO SHARE INFORMATION
Consent to the collection, use and disclosure of Personal Information may
be given in various ways. Consent can be express (for example, orally,
electronically or on a form you may sign either referencing our Privacy
Policy or describing the intended uses and disclosures of Personal
Information) or implied (for example, when you provide information
necessary for a service you have requested). You may provide your consent
in some circumstances where notice has been provided to you about our
intentions with respect to your Personal Information and you have not
withdrawn your consent for an identified purpose, such as by using an "opt
out" option provided, if any. Consent may be given by your authorized
representative (such as a legal guardian or a person having a power of
attorney). Generally, by providing us with Personal Information, we will
assume that you consent to our collection, use and disclosure of such
information for the purposes identified or described in this Privacy
Policy, if applicable, or otherwise at the time of collection. You may
withdraw your consent to our collection, use and disclosure of Personal
Information at any time, subject to contractual and legal restrictions and
reasonable notice by notifying us as set out in this section. Note that if
you withdraw your consent to certain uses of your Personal Information, we
may no longer be able to provide certain of our products or services.
If you prefer that we not share Personal Information as part of a Loyalty
Program, you can notify us by mail, including your name, address, account
number and signature, in the manner set out below:
Chief Privacy Officer c/o Legal Department
Caesars Windsor
377 Riverside Drive East
Windsor, Ontario N9A 7H7
Facsimile: (519) 985-5925
E-mail Address: privacyofficer@caesarswindsor.com
Please note that if you withdraw consent to use Personal Information as
outlined for a Loyalty Program your membership in the Loyalty Program may
be terminated.
Caesars Windsor collects, uses and discloses your Personal Information with
your consent, except as permitted or required by law. We may be required or
permitted under statute or regulation to collect, use or disclose Personal
Information without your consent, for example to comply with a court order,
to comply with local, provincial or federal regulations or a legally
permitted inquiry by a government agency, or to collect a debt owed to us.
VI. SECURITY SAFEGUARDS
Caesars Windsor strives to ensure that its security measures will
protect against loss, theft, unauthorized access, disclosure, use or
modification of information. Such measures will vary depending on the
sensitivity, amount, format, nature and storage of the information and
will involve, as applicable, physical, organizational and electronic
security measures.
VII. LEGAL AGE POLICY
Caesars Windsor does not knowingly or intentionally collect any personally
identifiable information from, or market to, individuals under the age of
19. If you know of a minor who has provided us with personally identifiable
information, please contact us immediately so that we may identify the
information that needs to be removed from our database. No information
collected through the sites from users self-identified as minors will
knowingly be used for any marketing or promotional purposes whatsoever,
either inside of outside Caesars Windsor.
Ontario law prohibits anyone under the age of 19 from entering casino
gaming establishments. Individuals who appear to be under 30 years of age
will be asked to provide government issued photo identification. Acceptable
valid government issued photo identification may include, but is not
limited to: drivers license, military identification card, passport or
immigration papers. Two pieces of identification will be required from
those individuals 19 to 21 years of age. An acceptable second piece of
identification from those individuals 19 to 21 years of age may include,
but is not limited to: credit card, bank card or passport. Although all
ages are welcome in our Augustus Tower and convention complex, only persons
19 years of age or older will be permitted in the casino and related
outlets. Thus, any offers we make or any contests we conduct whether online
or offline, unless otherwise noted, are not open to persons younger than 19
years of age. Further, persons younger than 19 year of age are not allowed
to use our website, accept offers, or win contests, and we do not knowingly
collect information from such persons. We reserve the right to verify age
at any time for any reason and may reject a person who does not have valid
age identification from participating on any part of our website.
Affiliated sites and casinos may have different legal age requirements and
policies which will apply when you interact with those sites and/or
casinos.
VIII. OTHER WEBSITES
Our website contains links to other websites owned and operated by third
parties. The third parties who operate these sites may treat the
collection, use and disclosure of Personal Information differently than we
do. This could be the case even for those websites which carry Caesars
Windsor's trade-marks or logos or which are framed by this website. We
therefore encourage you to review the privacy policies of these websites
before disclosing your information to any third party. Caesars Windsor is
not responsible for the data collection, use and disclosure practices of
companies or organizations to which our website may provide links.
IX. HOW TO ACCESS OR CORRECT YOUR PERSONAL INFORMATION
If you wish to request to access, verify or change your Personal
Information, please write to:
Chief Privacy Officer
c/o Legal Department
Caesars Windsor
377 Riverside Drive East
Windsor, Ontario N9A 7H7
In addition, you can attend in person at a Caesars Rewards Booth. To
protect your privacy, we will take reasonable steps to verify your identity
before granting you access to, or making corrections to, your Personal
Information.
X. CHANGES TO THIS PRIVACY POLICY
Caesars Windsor reserves the right to modify or change this Privacy Policy
or the privacy practices set out in this Policy from time to time. If
Caesars Windsor makes a material change, this Privacy Policy will be
updated accordingly and the revised version will be posted on our website
in a timely manner.
XI. CONTACT US FOR FURTHER INFORMATION
Individuals may forward any question or concern regarding this Privacy
Policy or the use and disclosure of their Personal Information to Caesars
Windsor's Privacy Officer either by mail or E-mail as follows:
Chief Privacy Officer
c/o Legal Department
Caesars Windsor,
377 Riverside Drive East
Windsor, Ontario N9A 7H7
Facsimile: (519) 985-5925
E-mail Address: privacyofficer@caesarswindsor.com
XII. PERSONAL INFORMATION COLLECTED BY THE ALCOHOL AND GAMING
COMMISSION OF ONTARIO AND THE ONTARIO PROVINCIAL POLICE (OPP)
The AGCO is an agency of the Government of Ontario. The AGCO is responsible
for ensuring that gaming in this province is conducted with honesty and
integrity. This involves overseeing the operation of Ontario's gaming
facilities. Officers of the OPP are seconded to the AGCO to carry out law
enforcement activities within gaming facilities.
Regulations made pursuant to the Gaming Control Act require that gaming
facility operators install video surveillance in certain parts of the
facilities. OPP officers monitor the video surveillance in order to
identify any illegal activity. In cases where illegal activity is
suspected, OPP officers carry out an investigation. Some investigations may
involve use of facial recognition information comparing a facial scan to a
database of known or suspected criminals.
Patrons of gaming facilities do not automatically have their facial
recognition information gathered by the OPP when they enter a gaming
facility. Facial recognition information is gathered and used strictly in
the course of police investigations. Access to information gathered by OPP
officers is restricted to the officers who are assigned to work in the
gaming facility. All information gathered is protected by sophisticated
systems. Once an investigation is completed, the relevant face recognition
information is removed from the OPP database. The collection of facial
recognition information described in this section is separate from and in
addition to the facial recognition information collected pursuant to the
self-exclusion program described elsewhere in this Privacy Policy.
The AGCO gathers Personal Information in accordance with the Freedom of
Information and Protection of Privacy Act for the purpose of law
enforcement. Anyone seeking access to the information must meet the
requirements set out in the Freedom of Information and Protection of
Privacy Act. If you have any questions or would like more information about
the role of the AGCO or its use of face recognition, please contact:
Alcohol and Gaming Commission of Ontario
90 Sheppard Avenue East
Toronto, Ontario, Canada M2N 0A4
Telephone: (416) 326-8700;
1.800.522.2876
www.agco.on.ca
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